FAQ's

Yes. If your shoes don’t fit, you may request a size exchange within our exchange period, provided they are unworn and in their original condition.

Please refer to our Returns & Exchange Policy for full details.

If you’re not completely satisfied with your purchase, you may return eligible items according to our Returns Policy. Returned products must be in their original condition and packaging.

Yes. We stand behind the quality of our products. If you believe your shoes have a manufacturing defect, please contact our customer support team with photos and your order number, and we’ll be happy to assist.

You can reach us through our Contact page or email our customer support team. We’ll get back to you as soon as possible during business hours.

We currently ship to Hong Kong and selected international destinations. Shipping options and costs will be calculated during checkout.

Orders are usually processed within 1–3 business days. Delivery times vary depending on your location and shipping method.

Yes. Once your order has been shipped, you’ll receive a tracking number via email.

International orders may be subject to customs duties or import taxes depending on your country’s regulations. These charges are the responsibility of the customer.

Please refer to our Size Guide before placing your order. We generally recommend choosing based on your foot length rather than your usual shoe size.

Most customers find Urbanroot fits true to size. Because barefoot shoes have a naturally wider toe box, the size they need may not be the same as the  conventional shoes, this is a result of the intentional rommier toe box which allows your toes to spread naturally.

Urbanroot combines natural foot movement with everyday style.

Our shoes are designed to blend seamlessly into modern urban life, so you can enjoy the benefits of barefoot movement without compromising your style.

We recommend hand cleaning with a soft brush or cloth, mild soap, and cold water. Allow them to air dry naturally. Avoid machine washing or tumble drying, as this may affect the materials.

Barefoot shoes are designed to let your feet move the way nature intended. Unlike conventional shoes with thick cushioning and elevated heels, barefoot shoes feature a wide toe box, minimal cushioning, and a low or zero-drop sole to encourage more natural movement and stronger feet.

Your feet are the foundation of your body. Healthy feet can contribute to better balance, stronger foot muscles, improved posture, and more natural movement throughout your day.

Absolutely. We designed Urbanroot for daily life, not just workouts. Whether you’re commuting, working, travelling, or exploring the city, barefoot shoes can become part of your everyday routine.

Your feet may feel different at first because they are beginning to work harder than they would in conventional cushioned shoes. This is a normal part of the adaptation process.

We recommend starting with shorter walks, wearing them on alternate days and gradually increasing your wearing time as your feet become stronger.

We recommend EZ01.

It was specifically designed as a transitional barefoot shoe with a removable insole, allowing you to gradually reduce cushioning as your feet adapt. It’s the easiest way to experience barefoot shoes without making an abrupt change.

Yes. Many people use barefoot shoes for walking, gym training, hiking, and running. However, if you’re new to barefoot footwear, we recommend allowing your feet time to adapt before doing high-impact activities.